Please fill out the form below to have any new Groen unit professionally inspected by an Authorized Service Agent, for FREE!
Groen believes strongly in the products it builds and backs them with the best warranty in the industry. Standard with every piece of equipment comes the peace of mind that the unit has been thoroughly engineered, properly tested and carefully manufactured to exacting tolerances by a company with over 100 years of industry presence.
In addition, Groen is pleased to offer free of charge, a Managed Equipment Start-Up for your new Groen equipment. The Groen dedicated network of Authorized Service Agencies (ASAs) will ensure that your equipment has been installed to factory recommendations and specifications in a manner that will provide you with the most use out of your new Groen equipment.
If a start-up is requested on your new Groen equipment within 30 days of installation, you can be eligible to receive an addition one-year warranty beyond the standard factory warranty.
Start-Up Terms and Conditions
• All free start-ups must be performed by a local Authorized Service Agency or designated sub-agent.
• All free start-ups must be requested through Groen and coordinated by Groen.
• A 7-day minimum lead time is required for all free start-up requests. A minimum of 2-days (48 hours) notice is required for rescheduling or cancelling a free start-up.
• All free start-ups are for a single trip. If the site is not ready or available when the ASA arrives to perform a scheduled free start-up and a reschedule or cancellation has not been received within 2-days, any rescheduled start-up will be the Customer’s sole responsibility.
• Free start-ups requested on multiple pieces of equipment at the same location relating to a single sales order, must be performed on the same day and time. The free start-up program provides one visit per Sales Order.
• Free start-ups are only available within 120 days from date of original equipment shipment or 30 days from date of installation, whichever occurs first.
What’s New in Warranty for Groen Equipment
• 2-year standard warranty on all equipment for K-12 schools. Groen realizes that school systems K-12 only operate their cooking equipment a fraction of the time that a restaurant, hotel, casino or many other installations use theirs. Therefore, we’re providing a 2-year warranty on all equipment purchased for K-12 schools. and a 2nd year performance check that is automatically scheduled upon scheduling the free start-up.
• If requested within 30 days of installation, receive an additional ONE YEAR WARRANTY beyond the standard factory warranty on all Groen equipment, making it a 3-year warranty. On any Groen steamer, during the installation, an ASA will also gather water samples and submit for testing. Upon test results, if the recommended Groen water treatment system is purchased, installed and maintained, water-related issues will also be covered under the extended warranty.
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